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ISO 9001 : 2008 QMS
ISO 27001 : 2005 ISMS
ISO 20000 : 2005 ITSM
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ISO 20000 : ISO/IEC 20000-

Integrates the process based approach of ISO's management system standard

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ISO 27000 : ISO/IEC 27001-

2005, Information Technology Security Techniques Information Security

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ISO 26000 -
26000 standard giving guidance on social responsibility has taken a significant step forward with

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Introduction to ISO 20000: 2005

IT Service Management is a top-down, business driven approach to the management of IT that specifically addresses the strategic business value generated by the IT organization and the need to deliver a high quality IT service.

IT Service Management is designed to focus on the people, processes and technology issues that IT organizations face.
 

  •  ISO 20000 is a set of controls against which an organization can be assessed for effective IT Service Management processes, and its supporting people, products and partners.
     
  • ISO 20000 is the only IT Service Management standard for IT organizations that can be used and referenced worldwide.
     
  • ISO 20000 is an initial and ongoing independent assessment of IT's capabilities.
     
  • ISO 20000 helps addressing the issue of what it means to be "ITIL Compliant".
     
  • ISO 20000 is a standard to promote the adoption of an integrated process approach to the effective delivery of an IT service.
     
  • ISO 20000 has been approved by the United Nations.


    ISO 20000 can be summarized as:

     
  • A standard to promote the adoption of an integrated process approach for the effective delivery of managed services to meet business and customer requirements

     
  • A set of “controls” against which an organization can be assessed for effective IT Service Management processes

     
  • The ISO 20000 standard defines the requirements for an organization to deliver managed services of an acceptable quality for its customers
     

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