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ISO 9001 : 2008 QMS
ISO 27001 : 2005 ISMS
ISO 20000 : 2005 ITSM
Six Sigma
ISO 14001: 2004
ISO/TS 16949
ISO 13485 :2003
ISO 17025 : NABL
OHSAS 18001
CE Marking

ISO 20000 : ISO/IEC 20000-

Integrates the process based approach of ISO's management system standard

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ISO 27000 : ISO/IEC 27001-

2005, Information Technology Security Techniques Information Security

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ISO 26000 -
26000 standard giving guidance on social responsibility has taken a significant step forward with

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Benefits of ISO 20000:2005

Benefits of implementing ISO 20000:2005 IT Services Management System can be summarized below:

  • Demonstrate superiority over competitors

  • Impartial and independent external standard method of assessment and audit

  • Improved reputation, consistency and interoperability

  •  Improved quality of service and increased business and customer confidence

  • IT (Service Providers) will better align its roles and its processes to the business

  • Easier justification of outsourcing or easier to combat outsourcing

  • Assessments are recognized internationally within the industry

  • Encourage a culture of continuous service improvement

  • Move from reactive to proactive IT Service Management.

  • Provides a stable framework for IT Service Management

  • IT Service provision is aligned with Business Strategy

  • Assists with meeting legislative compliance requirements

  • Ownership and Responsibility defined at all levels

  • Creates a progressive ethos & culture

  • Increased business and customer confidence & perception

  • Improved quality, reputation and consistency of service

  • Impartial external method of assessment

  • Assessments recognized internationally

  • Assessment is important for process improvement

  • Provides a competitive advantage over competitors

  • Promotes consistent and cost-effective services

  • Provides a benchmark with best practices

  • Easier to justify or combat outsourcing

  • Creates a framework for service improvements
  • Reduces organizational risks and cost

  • Effective Supplier Management

  • Commitment that services will be delivered to accepted best practice



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